February 2017
Users may be interested to know that we have implemented anti SPAM (unsolicited email) services on our server.

This means that if you have an email account hosted on our server, you may have recently noticed receiving less SPAM in your email inbox. Depending on varying volumes of SPAM, in the past few days, as in the diagram below, we've only had 3.4% of SPAM (22,000 scans with 7522 SPAM item detections). That detection rate, however, can be as high as 30%. Any email that fails several tests will be deleted. We will continue to monitor services, continually striving to provide you with the very best experience in IT related issues.

We recommend email users also use antispam software, such as MailWasher.

 

January 13, 2017
Email services are currently slow or users may have difficulty connecting. This is a known and widespread issue affecting many thousands of users in the Perth metro area. There is nothing we can do at the moment, while iiNet and Telstra technicians replace an upstream hardware failure. Thank you for your patience.

 

January 29, 2017
Last week we experienced issues with excessive spam being inadvertently and apparently originating from an email account hosted with us. We don't know who this account holder was. Thus, we have changed most email account passwords to more cryptic combinations, such as /?&6fN_*xXB~g]kl If you have discovered that you can't authenticate your email account, please call our office on 08 9622 2771 or mobile 0417 177 683 so we can assist you with your new password creation.

We apologise for any inconvenience. Security has become one of our highest priorities.

Please ensure that all passwords are sufficiently cryptic, consisting of the following:

  • at least 8 characters
  • at least 1 uppercase letter
  • at least 1 lowercase letter
  • at least 1 typographic character, such as $-&*/}]~`|

 

December 21, 2015
Despite currently attending to business in Sydney, Classic IT Support will actively work with you to solve any computer or networking issues, either by telephone and/or Teamviewer remote support. Please don't hesitate to call us on 0417 177 683 during business hours.

Our office in Northam/Spencers Brook will be open again on 4 January, 2016. Travel safe during this holiday season.

 

September 21, 2015
One of the changes we're making this month is for our Teamviewer remote support pricing. Up until now we haven't been billing for new Teamviewer remote support incidents that are less than four minutes. However, we've discovered that our technician can at times be attending and repairing numerous IT issues throughout the day - all without renumeration.

Thus, new Teamviewer support incidents will incur a flagfall of $11 per incident. Followup connections less than one or two minute will, at the discretion of our technician, not be billed.

 

May 5, 2015
The move of our office six months ago has seen some decrease in business, especially for customers who may visit our office when it was perhaps more conveniently located in the Northam CBD. The nature of our work has changed over the past five or so years, with many day-to-day software issues being facilitated by remote access. The relocation of of premises has not affected our service levels to larger clients, such as medical centres, businesses and enterprise customers.

 

December 24, 2014
It's that time of the year again! We're away for a couple of weeks in early January (to ride to Sydney and back [see our blog]), but should an IT emergency occur or you just need some help, we can be contacted on our mobile number - to advise the best course of action or to remotely connect via Teamviewer.

In the meantime, don't work too hard, remember there are folk much less fortunate than you, and love those God has given you.

 

November 5, 2014
After 10 years in Chidlow St, Northam, our transportable office has moved. (The land there was recently sold).

We've relocated to our original base in Spencers Brook, just 6 minutes out of Northam, WA. We are committed to the same fast, friendly, and knowledgable service that you've come to value over the years. Our phone numbers remain the same.

A special thanks to David Pedrotti who, over the past decade, has been a valuable partner in our work and ministry and whose generosity and blessing has been nothing short of wonderful.

Our mobile number is still 0417 177 683 and our office number is 08 96 22 2771

Increasingly, we have been using remote software to assist and manage computers. Our choice of platform is Teamviewer, giving secure and user-friendly remote support.

Much of our work also consists of onsite service calls throughout the Avon and Wheatbelt regions.

 

October 27, 2014
Following the successful move of our servers to a fast NBN optice fibre connection in Perth, we're now in the process of moving our offices in Northam to Spencers Brook.

Although our office in Northam has worked well over the past ten years, we believe that this move will not adversely affect our ability to provide fast, knowledgable and friendly onsite service. Many thanks to David Pedrotti for his support in our ministry work.

 

July 31, 2014
In the past few days you may have noticed a significant increase in speed and the general responsiveness of our online services. After week's of planning, this week we completed the move of our main servers from Northam to a fibre NBN connection in Perth. Our uplink speed is more than 50 times faster than what we were able to previously provide. This means that our media streaming work is so much more suitable for HTML5 content. You'll also enjoy a quicker email and hosted domain service. Please don't hesitate to contact us if you need any help, or experience any anomaly in your internet experience with us.

 

March 12, 2014
We've been dealing with the after-effects of the CryptoLocker virus, a nasty piece of work that secretly encrypts all your documents and then demands a ransom to decrypt them. Be very careful about any attachment that arrives in your Inbox, no matter how convincing the email appears. The legacy of being affected by the CryptoLocker virus, especially if you are a business, is worse than you can imagine!

 

October 24, 2013
Webmail users will be pleased to know that their connection to our email server is now encrypted. The new webmail login is https://webmail.classicit.net:4433/ An encrypted connection, with a certified digital certificate, identifies the authenticity of the email server; it means that your password and email is fully encrypted and secure enroute. Of course, you should still be aware of the computer you are using to login. If you must use a public computer, then ensure you use InPrivate browsing. Your computer is only as secure as the person using it. Please don't hesitate to contact us should you require additional information or support.

 

May 13, 2013
We've upgraded the security on our server. One of the changes we've made is that email is now securely encrypted. This means that you may have to change the settings on your email client, such as Outlook or Windows Mail.

  • POP3 mail.classicit.net port 995 SSL (encrypted)
  • SMTP mail.classicit.net port 465 SSL (encrypted) (also available on port 25 with no encryption)
  • IMAP mail.classicit.net port 993 SSL (encrypted)
  • Outgoing server (SMTP) requires authentication

Please don't hesitate to contact us if you need help with these settings.

 

January 2, 2013
Need help with your new tablet? Do you have an iPad, Android or Windows Surface?

We can help you setup your new mobile device, configure your WIFI, setup your email, and give you as much help as you need.

We're glad to help you with your Android Tablet, Windows 8, Windows RT Surface, as well as with iPad. And, if you're not sure how to setup your email on your SmartPhone, call in at our office, and we'll set it up for you while you wait.

 

October 29, 2012
Ever experienced frustration with your computer? Computer crash or worse still, server down. It just happens without warning. And then the phones lines run hot. We apologise to all our customers for an unplanned outage at around 1.00pm today. We have rebooted the server, applied the necessary patches, and all seems okay for now.

What causes a crash? Good question. I have to yet check the logs on this one, but a crash can be caused by a memory allocation error, a scripting error, faulty memory, poorly written software, hard disk drive bad sectors, or malware such as viruses and spyware. Oh, I never mentioned user input, and while that should not be a contributing factor, I've seen some funny things in my time as a computer technician!

 

July 1, 2012
Need quick remote support? The full installation of Teamviewer can be setup within a couple of minutes. Download and install it from www.teamviewer.com

 

Mar 23, 2012
Our server upgrade is now complete. All email accounts, FTP accounts, hosted domains, database server and other services now have been successfully migrated to the new Dell R510 Xeon Windows SBS2011 server running IIS7 and our secondary server is now running Apache 2.2. We are now also able to offer secure online transactions with SSL 128bit encryption.